REFUNDS

We do not offer cash refunds. We offer store credit refunds  for all original priced items that are unworn, undamaged, unwashed, unaltered, and returned in their original packaging with original tags attached. All items must be free of stains and smells. Items that do not meet these conditions will be refused and returned to the shipper’s address on file. All merchandise should be returned within 14 days after delivery for store credit.

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EXCHANGES

We do not offer exchanges. Please return your item(s) for store credit and place a new order. 

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SALE ITEMS

All sale items are FINAL SALE, there will be No Returns or Exchanges for all items purchased on sale

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MADE - TO - MEASURE ITEMS 

We do not allow returns nor offer store credit refunds on made - to - measure items that have been made to the measurements provided by you.  Please ensure you send us your accurate measurements.​

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SWIMWEAR AND INTIMATE ITEMS

We do not allow returns nor offer store credit refunds on swimwear or intimate wear 

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FAULTY ITEMS

Any complaints about faulty products must be made within 48 hours of delivery.

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RETURN COSTS

All customers willing to return items are responsible for return shipping fees. We advice that you make use of a service that provides tracked shipping to ensure that we receive your item. Kindly pay all applicable customs fees when sending out your return as we're unable to do so for you.

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To book a return, kindly email us at customercare@rendoll.com with your Order number as the subject and we'll be happy to help. 

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